Warranty and Return Policies
Our 90-Day Warranty covers your product in the event of any hardware issue outside of your control (e.g. battery, display, optical drive, IO ports, etc.) We do not cover physical damage that your item may be subject to due to environmental or software-related issues.
We encourage our clients to customize their computer how they see fit, and we would be happy to upgrade your hardware, but the removal of our security stickers will void your warranty.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
We accept returns on any item; for hardware issue returns, we will cover your shipping cost and provide you with a shipping label to print off. For all other returns, the customer will be responsible for shipping cost as well as an additional 10% restocking fee based on the value of the item.
If you have for any issues with your item within the first 30 days of purchase, please contact our team using the contact form or email us at firstname.lastname@example.org and we will be happy to assist you as best we can.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 95 Struck Court, Cambridge, ON, N1R 8L2, Canada.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 95 Struck Court, Cambridge, ON, N1R 8L2, Canada. Please contact us to request a shipping label.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We don’t guarantee that we will receive your returned item.